Our client is a leading national and international third party provider of pensions services. As a result of significant expansion, they have an exciting opportunity for a Team Manager within their Birmingham Office. You will have responsibiilty for a team of up to 8 pensions administrators providing a quality administration service to a portfolio of both DB and DC client schemes. A superb benefits package which is above the industry average will await the successful candidate. The main areas the role requires management are as follows: To ensure the rigour of the control environment and risk management. To ensure accurate and timely completion of scheme control documents. To follow agreed procedure to actively manage E&Os and complaints. Adhere to the AAF control requirements by undertaking cross team internal audits. To analyse the activity analysis data to identify trends in errors and time consuming tasks; recommending and implementing improvements to enhance performance and efficiency. To maintain and improve profitability by maximizing revenues, implementing cost saving opportunities and complying with the Statement of Business Principles. To ensure all available functionality on systems is being utilized. To identify chargeable events and ensure these are invoiced for. To be responsible for reviewing, controlling and instigating new procedures to maintain and improve standards. To contribute to the achievement of the operations budget. Work with the Client Relationship Managers to introduce new services and deliver accordingly To ensure every member of staff is performing to their potential and there is consistency and transparency in the way performance is measured. Update and actively use team Skills Matrix To actively seek involvement in periodic Talent Reviews. Consistent use of Talent and Rewards System ensuring all reviews are completed on time with objectives being understood and agreed to by team members. To ensure development plans are in place for all team members and ensure succession plan in place for key individuals. To identify under performing team members and implement performance management plans. To supply and encourage technical training and industry qualifications for all team members. To increase client faith in service delivery To ensure the annual accounts process is effectively planned and actively managed To ensure all Stewardship Reports are delivered accurately and on time. To review and monitor all contracts within 18 months of renewal. To identify Client issues agree actions to resolve. To implement Client year planners maintain. To attend client centered team meetings with consultancy and actuarial. To monitor and maintain client Service Level Agreements at the contractual level or above. To ensure that any potential E&O cases are addressed in accordance with an appropriate procedure to minimise company’s exposure. Upon identification, report risks to the Operations Director and/or Compliance Director to ensure appropriate risk management activities are implemented To be responsible for own continuous professional and personal development including keeping abreast of statutory obligations and relevant guidelines and legislation.
Candidates will have a minimum of 5 years experience from either a third party or in house environment. You will have successfully managed a team of administrators previously or supported a team manager in a deputy capacity. You will have a strong and solid pensions knowledge and be experienced in all member and scheme processes for DB and DC pension schemes. You will have attended and contributed to client/trustee meetings and have built successful relationships with clients and colleagues. Ideally you will have progressed with professional examinations.