Aug 2020

Job Description

Our client, a global leader in pensions services, have a new and exciting opportunity for a Pensions Process Governance Specialist to join their team in Birmingham. This is a new role to the Midlands and the Pensions Process Governance Specialist will be primarily responsible for developing existing or introducing new Pensions Administration standard solutions (letters, procedures, software functionality, technical support, audit control, administration tools) that comply with legal requirements and regulatory guidance. This would suit an experienced pensions administrator who is looking to move into a process improvement area of pensions

The key aims and responsibilities include:

· Reduce case handling times

· Reduce errors and omissions

· Increased presence of standardised process

· Reduced handoffs between team

· Reduced risk to employer and their clients

· Effective workforce for all tasks

· Reduced processing escalations

· Reduced call handling times

· Address audit recommendations

· Reduce data and disclosure breaches

· Improved client experience

· Improved member experience

· Improved technical understanding

· Reduce future effort required for change

· Utilising administration software

Key skills, experience and abilities include:

· Previous experience of Pensions Administration

· Good level of expertise working with Microsoft Word and Excel and ideally previous experience of working with pensions administration software

· An ability to analyse processes, identify risks and opportunities

· Be proactive and self-motivated, with a desire to own and deliver the best solutions

· An ability and willingness to build united working relationships to collaborate effectively with colleagues

· After the delivery of solutions, you will audit adherence and analyse the impact

· Be an effective communicator, confident to express your own views and ideas and to support other to do likewise

· To keep your technical knowledge up to date and have an ability to understand regulatory and statutory requirements or changes, and their impact

· An ability to share technical knowledge and impact with others, providing training and ensuring a subsequent full understanding is established

· Have an ability and willingness to own and lead projects on behalf of the Process Governance Team

· To be reactive and own the delivery of risk reduction and process improvement opportunities

· Demonstrate effective relationship management skills to manage stakeholders and challenging situations

· Produce and communicate progress updates in a timely and professional manner

· Possess efficient time-management skills, with the ability to prioritise and manage several projects at the same time

· Drive a culture of continuous improvement

· Support our colleagues by giving constructive feedback and coaching to support the development of others

· Work with professionalism and act with integrity

· Possess a degree and/or relevant Professional Qualification (PMI for example)

Candidates can expect a highly competitive salary and benefits package. If you feel you have the skills and experience needed, please contact us today on 0121-684 1555 quoting the above job reference or email us at susan.ford@sfrecruitment.co.uk again quoting the above reference and indicating your salary expectations.

Highly Competitive

SF 200804

Please fill out the online form if you would like to receive specific information regarding this vacancy.


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